This interesting article highlights how important the human factor is in the SOC while simultaneously highlighting that the human factor has its own weak spots.

'Bandwidth', 'boredom' and 'cognitive bias' are the three headline issues, which every SOC manager will be familiar with addressing.

Ironically, it's partly technology that can step back in to help mitigate these issues. Among other things, the author recommends automation wherever possible. This lets the SOC analyst  focus on what they are good at, which isn't the repetitive elements that can be automated, but rather bringing reasoning and intelligence to the information presented.

Automation helps the SOC reducing mean-time-to-detect and mean-time-to-respond while keeping staffing levels flat.