Another week another security compromise – this time it was Ticketmaster UK, which saw customer information potentially compromised by an incident at a third-party supplier. A customer support product hosted by Inbenta Technologies was compromised on 23 June with Ticketmaster disabling the product as soon as the issue was identified.
This further emphasises the need for organisations to use tools that have the capability to identify anomalous activity as soon as possible – speed is critical. User and Entity Behaviour Analytics (UEBA) gives us this capability while also providing the ability to shut down unauthorised access before data is compromised. This case also highlights the importance of organisations ensuring that all third-party suppliers share the same cybersecurity stance to avoid becoming weak links. After all, a united front is always the strongest form of defence.
Ticketmaster UK is alerting its customers to a third-party security incident that may have compromised their information. Only certain UK customers who purchased or attempted to purchase tickets may have been affected but however, all Ticketmaster International customers outside the UK will need to reset their password as a precaution, the company said.